G4S Home Surveillance

G4S Home Surveillance will change your understanding of the nature of a surveillance service. In addition to theft prevention and reacting to alarms, G4S Home Surveillance offers you complete confidence with the knowledge that you are also offered a security guarantee. This means that if we’re not quick enough to keep your home untouched, we will compensate you for any damage under the security guarantee. There is no excess and there are no exclusions – everything will be done within a reasonable time.

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Why do I need a security guarantee?

The security guarantee provides additional protection in case a thief does indeed decide to intrude on a site under the surveillance of G4S.

When the alarm goes off the thief has, in the worst case scenario, time to snatch only a few items. However, the thief usually runs off straight away... and right into the hands of the G4S patrol arriving on the site.

And this is why usually the only damage caused is a broken door lock or window. Nevertheless, this is damage you should not suffer if you have G4S Home Surveillance. And if there is damage, we consider it our duty to compensate it.

The security guarantee applies in the case of the full service and combined service of G4S Home Surveillance.

With the Security Guarantee:

  • there is no excess;
  • we compensate the restoration of a home’s interior finishing;
  • we compensate contents at reacquisition value;
  • we compensate damage within a month, pursuant to guarantee conditions.*

* For more information see: www.g4s.ee/en/domestic-customer/home-surveillance/services/security-guarantee.

Home Surveillance packages and indicative prices

Allpool leiad mõningad valveteenuse hinnad, mis kehtivad tüüpilisemate kodude puhul. Et iga kodu iseloom ja vajadused on erinevad, soovitame täpse valveteenuse kuutasu teadasaamiseks võtta meiega ühendust numbril 651 1800 või saata meile päring.

The securest security service. Your home is under round-the-clock surveillance by the control centre; in the event of an alarm a patrol unit takes off immediately, notifying you of the situation and calling the police or rescue services, if necessary. If you trigger an alarm accidentally, you can cancel the alert in the first minute using your password. Patrol car dispatches are included in the monthly fee (with the exception of separately charged instances). In the case of the full service, the G4S Home Surveillance Security Guarantee applies.

Monthly service fee: 25 € *

*  does not include equipment

In the case of the combined service your home is also under constant surveillance by the control centre, but if an alarm is raised, you or the contact person will be asked over the phone whether dispatching a patrol unit is necessary (an alternative would be to go to the scene yourself or call a neighbour). If you cannot be contacted within three minutes, a patrol unit will drive to the scene. Patrol dispatches are subject to a fee. In the case of the combined service, the G4S Home Surveillance Security Guarantee applies.

Monthly service fee: 20 € *

*  does not include equipment

With the information service your home is under constant surveillance by the control centre; if an alarm is raised, you or the contact person will be informed by phone.

Monthly service fee: 13.50 € *

*  does not include equipment

The outcall service is meant for local surveillance systems not connected to the G4S control centre. If there is an emergency situation at your home, you can call us and ask for a patrol unit to come and inspect the situation.

Monthly service fee: 3 € *

*  does not include equipment

What kind of equipment do I need?

The set of required surveillance equipment depends on various factors, among others the layout of your home, its size and the connections to be used. Once you have decided to join G4S Home Surveillance, our specialists will assist you in choosing the equipment that suits your home’s requirements.

To give you a preview of the necessary surveillance equipment, we have outlined three indicative schemes to illustrate the use of surveillance equipment in typical types of homes:

ONE-ROOM FLAT:

  • 1 Motion sensor
  • 1 Smoke detector
  • 1 Keyboard
  • 1 Magnet sensor
  • 1 Internal siren
  • 1 Central unit

TWO-ROOM FLAT:

  • 2 Motion sensors
  • 1 Smoke detector
  • 1 Keyboard
  • 1 Magnet sensor
  • 1 Internal siren
  • 1 Central unit

THREE-ROOM FLAT:

  • 3 Motion sensors
  • 1 Smoke detector
  • 1 Keyboard
  • 1 Magnet sensor
  • 1 Internal siren
  • 1 Central unit

FOUR-ROOM FLAT:

  • 4 Motion sensors
  • 1 Smoke detector
  • 1 Keyboard
  • 1 Magnet sensor
  • 1 Internal siren
  • 1 Central unit

PRIVATE HOME:

  • 4 Motion sensors
  • 2 Smoke detectors
  • 1 Keyboard
  • 1 Magnet sensor
  • 1 Internal siren
  • 1 Central unit
  • 1 External siren
  FULL
SERVICE
COMBINED
SERVICE
INFORMATION
SERVICE
OUTCALL
SERVICE
Reception of alarm by control centre
Notification of alarm
Reaction by patrol unit *
Security Guarantee
Patrol unit dispatches included in monthly fee

*  If the client has subscribed to the G4S outcall service, they have the right to call the G4S control centre if necessary, identify themselves with the password and request the dispatch of a patrol car to the previously mapped site.

The securest security service. Your home is under round-the-clock surveillance by the control centre; in the event of an alarm a patrol unit takes off immediately, notifying you of the situation and calling the police or rescue services, if necessary. If you trigger an alarm accidentally, you can cancel the alert in the first minute using your password. Patrol car dispatches are included in the monthly fee (with the exception of separately charged instances). In the case of the full service, the G4S Home Surveillance Security Guarantee applies.

Monthly service fee: 25 € *

*  does not include equipment

ONE-ROOM FLAT:
29.46 €
TWO-ROOM FLAT:
30.19 €
THREE-ROOM FLAT:
30.92 €
FOUR-ROOM FLAT:
32.10 €
PRIVATE HOME:
35.24 €
Reception of alarm by control centre
Notification of alarm
Reaction by patrol unit
Security Guarantee
Patrol unit dispatches included in monthly fee
In the case of the combined service your home is also under constant surveillance by the control centre, but if an alarm is raised, you or the contact person will be asked over the phone whether dispatching a patrol unit is necessary (an alternative would be to go to the scene yourself or call a neighbour). If you cannot be contacted within three minutes, a patrol unit will drive to the scene. Patrol dispatches are subject to a fee. In the case of the combined service, the G4S Home Surveillance Security Guarantee applies.

Monthly service fee: 20 € *

*  does not include equipment

ONE-ROOM FLAT:
25.95 €
TWO-ROOM FLAT:
26.68 €
THREE-ROOM FLAT:
27.41 €
FOUR-ROOM FLAT:
28.60 €
PRIVATE HOME:
31.74 €
Reception of alarm by control centre
Notification of alarm
Reaction by patrol unit
Security Guarantee
Patrol unit dispatches included in monthly fee
With the information service your home is under constant surveillance by the control centre; if an alarm is raised, you or the contact person will be informed by phone.

Monthly service fee: 13.50 € *

*  does not include equipment

ONE-ROOM FLAT:
20.46 €
TWO-ROOM FLAT:
21.19 €
THREE-ROOM FLAT:
21.92 €
FOUR-ROOM FLAT:
23.10 €
PRIVATE HOME:
26.24 €
Reception of alarm by control centre
Notification of alarm
Reaction by patrol unit
Security Guarantee
Patrol unit dispatches included in monthly fee
The outcall service is meant for local surveillance systems not connected to the G4S control centre. If there is an emergency situation at your home, you can call us and ask for a patrol unit to come and inspect the situation.

Monthly service fee: 3 € *

*  does not include equipment

ONE-ROOM FLAT:
11.46 €
TWO-ROOM FLAT:
12.19 €
THREE-ROOM FLAT:
12.92 €
FOUR-ROOM FLAT:
14.10 €
PRIVATE HOME:
17.24 €
Reception of alarm by control centre
Notification of alarm
Reaction by patrol unit *
Security Guarantee
Patrol unit dispatches included in monthly fee

*  If the client has subscribed to the G4S outcall service, they have the right to call the G4S control centre if necessary, identify themselves with the password and request the dispatch of a patrol car to the previously mapped site.

Home surveillance equipment

Central unit

The central unit registers all sensor signals and transmits an alarm to the G4S control centre. The central unit has a built-in internal siren and a GSM modem. In the event of a power outage the central unit runs on emergency electrical power.

Keyboard

The keyboard is used to activate and deactivate the surveillance system of the site with a unique code.

Remote control

The remote control enables long-distance activation and deactivation of the surveillance system. This is a convenient solution for children and elderly people.

Gas detector

The gas detector reacts to methane, butane and propane leaks and signals the central unit. The sensor also gives an alert if the system has not been activated.

Internal siren

The siren is activated when the surveillance system registers an alarm. The sound of the siren attracts attention and makes it uncomfortable to do anything in the room.

GSM modem

A GSM modem is necessary if the site under surveillance has no telephone landline.

External siren

The siren is activated when the surveillance system registers an alarm. The noise caused by the siren is sufficiently loud to attract the attention of people in the vicinity and makes it impossible for perpetrators to continue their activities unnoticed.

Motion sensor

The motion sensor notifies the central unit of movement in the room. A pet-proof motion sensor is also available.

Magnet sensor

The magnet sensor signals the central unit when the front door is being opened.

Smoke detector

The smoke detector reacts to the appearance of smoke in the room and signals the central unit. The sensor also gives an alert if the system has not been activated.

Surveillance stickers

When joining G4S Home Surveillance, affix ‘G4S valvab’ (Under the surveillance of G4S) stickers everywhere visible from outside – doors, windows and, if necessary, elsewhere. The stickers have a discouraging effect on thieves and help the patrol unit find your home more quickly in the event of an alarm.



NB! Home surveillance may, in addition to homes, also be used to provide surveillance for sheds, garages, summer houses, etc.
For more information call 651 1800 or e-mail teenindus@ee.g4s.com.